If you received an Email from BitRail saying your payment has failed, this could mean that your BitRail account had insufficient funds at the time your transaction was processed. This could mean that you currently have a negative balance on BitRail and need to pay it off before you can make additional transactions on BitRail.
Follow these steps to pay off your remaining balance:
- Log in to your BitRail account
- Review the current balance on your BitRail account
- If you have insufficient balance or negative balance on your BitRail account, fund your account and pay it off to continue using your BitRail account.
If your problem persists, please contact BitRail Customer Support for further assistance.