If you are buying with BitRail and your payment failed or it was not successfully processed for any reason during checkout, please follow these steps:
- Log in to your BitRail account and verify that it has sufficient funds
- If you have sufficient funds, check if your transaction was processed in BitRail
- Go to your BitRail Dashboard
- Click Transactions at the top of the screen
- Your recent transactions are listed at the top. Find the transaction in question and review it for any errors
- If your transaction was processed successfully by BitRail, but you still have an issue with it, you can contact the seller directly to resolve the issue.
- If none of the above solved your issue, please contact our Customer Support team