BitRail Support Articles  logo
BitRail Support Articles  logo

All articles

Your Payment Has FailedUpdated 8 months ago

If you received an Email from BitRail saying your payment has failed, this could mean that your BitRail account or bank account had insufficient funds at the time your transaction was processed.

This could mean that you currently have a negative balance in your BitRail Wallet and need to pay it off before you can make additional transactions using BitRail.

IMPORTANT: YOU CANNOT USE YOUR BITRAIL ACCOUNT UNTIL YOU HAVE RESOLVED YOUR NEGATIVE BALANCE.

To resolve a negative balance, add funds to your BitRail account by following this instruction:

How do I resolve a negative balance in my BitRail account?

 

If your problem persists, please contact Customer Support for further assistance.

Was this article helpful?
Yes
No