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Why was I charged a $10.00 fee? ~ Payment FAILEDUpdated 8 months ago


If you have received a $10.00 fee your payment has failed. Funds have been deducted from your BitRail wallet to pay for this transaction. If you don't currently have funds in your BitRail wallet, your account will show a negative balance, and you'll need to fund the account.

Your bank rejected the requested transfer. A $10 fee has been applied to your account, in accordance with our user agreement. Read more.

The most common reasons are:

  • Manually Canceled Transaction
  • Insufficient Funds
  • Account Closed
  • Authorization Revoked by Customer
  • Payment Stopped

Please contact your bank for more information on why your payment has stopped.

Feel free to contact our Customer Service team for further assistance. Please include the BitRail transaction ID so we can assist you better.

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