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How to issue a refund using BitRailUpdated 7 months ago

A seller can issue a refund to the buyer for a purchase that was paid using BitRail.

 

RULES FOR REFUNDS MADE WITH BITRAIL:

  • A refund can be issued after the transaction shows "Complete" on your BitRail account
  • A refund must be issued within 90 days
  • A refund can only be issued once (full or partial)
  • The funds for your refund must be in your BitRail account. If you do not have sufficient funds in your account please contact BitRail customer support
  • If the seller issues a 100% refund, this includes also the BitRail fees and the buyer gets back their original full amount 

 

HOW TO ISSUE A REFUND USING BITRAIL:

  • Log in to your BitRail account
  • Navigate to the transaction details and check that the transaction you want to refund shows "Complete" Status
  • The refund option is at the bottom of the page 
    GBP_Refund_1.png
  • Click Refund transaction. This will give you the option to specify the refund amount, up to the total of the order.
    GBP_Refund_2.png
  • Click Next, and follow the prompts to complete your refund.

 

 
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