Consumer Fraud Warning:Consumers are warned to be aware of fraud and potential scams. If you think you have been a victim of fraud, please contact us immediately at 470-933-5780 to report fraud or suspected fraud. IMPORTANT:

Consumer Fraud Warning: Consumers are warned to be aware of fraud and potential scams. If you think you have been a victim of fraud, please contact us immediately at 470-933-5780 to report fraud or suspected fraud.IMPORTANT: <ul><li>This phone number can only to be used to report fraud or related suspicious activity.&#xA0;<ul><li>If you want to report a fraud or related suspicious activity, please leave your name, phone number and an email address we can use to contact you.</li></ul></li><li>This number will not answer requests that are not related to fraud or related suspicious activity.<ul><li>If you need customer support with any other issue, please send a request to our BitRail Customer Support.</li></ul></li></ul>

How to report fraud or suspected fraud?

We protect your personal information by requiring two-factor authentication each time you log in to your BitRail account. You can also protect your personal information by verifying your communications with BitRail are official by following these tip

We protect your personal information by requiring two-factor authentication each time you log in to your BitRail account.You can also protect your personal information by verifying your communications with BitRail are official by following these tips:<ol><li style="font-weight: 400;">Verify the email has come from an official Bitrail or BitRail email account</li><li style="font-weight: 400;">Verify any links you click to begin with the URL (<a href="https://app.bitrail.io/auth/login">https://app.bitrail.io/auth/login</a>&#xA0;) </li><li style="font-weight: 400;">If you&#x2019;re concerned, check your account status by logging in here: (<a href="https://app.bitrail.io/auth/login">https://app.bitrail.io/auth/login</a>&#xA0;) </li></ol>By following the steps above you&#x2019;ll be able to protect yourself and your account from&#xA0;phishing emails. Phishing emails are the fraudulent practice of sending emails purporting to be from reputable companies in order to induce individuals to reveal personal information, such as passwords and credit card numbers.Phishing emails look authentic and may include company logos. Phishing emails typically request that you send personal information in order to correct your account or gain access to new features.&#xA0;To spot a phishing email please look for the following warning signs:<ul><li style="font-weight: 400;">Poorly written emails, with grammatical errors</li><li style="font-weight: 400;">Suspicious attachments or hyperlinks</li><li style="font-weight: 400;">Subject lines that are designed to make you panic&#xA0;</li></ul>If anything looks suspicious do NOT open the email.&#xA0;Please contact our Customer Support team directly&#xA0;if you have any questions regarding the status of your account or transactions.

Protecting Yourself Against Fraudulent Emails

To protect your personal information and BitRail account from being exposed to fraudulent emails, we have created a guide to identifying official BitRail emails. If you are suspicious of an email please do NOT open the email. Please contact our Custo

To protect your personal information and BitRail account from being exposed to fraudulent emails, we have created a guide to identifying official BitRail emails.<ul><li style="font-weight: 400;">Our email notifications include the first name you registered with on your BitRail account, and/or your BitRail Vault Handle.</li><li style="font-weight: 400;">We NEVER include attachments to our emails.</li><li style="font-weight: 400;">BitRail sends notifications or transactional emails regarding your account activity, such as buying or selling an item and support issues. All of your activity can be verified by logging directly into the site and viewing your dashboard at&#xA0;<a href="https://app.bitrail.io/auth/login">https://app.bitrail.io/auth/login</a></li><li style="font-weight: 400;">You are always required to log into the site to view any pertinent information, including Buyer/Seller contact information.</li><li style="font-weight: 400;">BitRail emails do not include the name of a third-party agent to accept payment, nor links to third-party services to pay for your item. All transactions require the user to pay a BitRail invoice.</li><li style="font-weight: 400;">BitRail does not send out &quot;second chance&quot; offers.</li><li style="font-weight: 400;">We never ask you for your password, social security, bank, credit card, or other information via email. In the event of a billing problem, we only ask you to confirm your Transaction ID.</li><li style="font-weight: 400;">We never ask you to call a telephone number.</li><li style="font-weight: 400;">We send emails containing links, but all links should begin with HTTP or HTTPS and look like: http://www.app.gunbrokerpay.com/. You should never see a long string of numbers (for example, 111.234.113.81) or % signs in the web address/URL. After clicking a link in an email, you should always verify the web address/URL shown on the web page in your browser is the same as shown in the email.</li></ul>If you are suspicious of an email please do NOT open the email.&#xA0;Please contact our Customer Support team&#xA0;to verify the status of your account or transactions.

Recognizing BitRail Emails

BitRail Support Articles 

Fraud Awareness

What is Outdoor Wallet?

What is PayGenius?

GunBroker has ended the contract with BitRail as of May 4th, 2023.

New U.S. Tax Reporting Requirements for Tax Year 2022 Form 1099-K

Where is my BitRail USD Account?

What is FreedomCoin & BitRail Digital Wallet

BitRail Digital Wallet

What is BitRail?

BitRail

Why do I receive BitRail Emails?

How to correctly submit KYC proof of identity & address documents - Verification Documents / What to do when my identity verification fails

Is my information secure?

Where can I find BitRail User Agreement?

How does BitRail Protect Your Privacy - Privacy Policy

Security & Privacy

General

How to Sign Up with BitRail

Additional Verification Required - BitRail Verification Documents

A verified address is required to complete transactions

What happens if I don’t complete identity verification process for BitRail

What is the difference between an individual and a business vault type?

Can the same bank account be set up by two different users?

How to Create BitRail Account

Sign Up & Account Setup

How to verify BitRail email address

Email Verification Required / How to Verify Email Address

Email address

Why do I need to enter my phone number for BitRail?

Mobile phone does not receive verification text link - troubleshooting steps

What happens if I don't enter my phone number during sign up?

Mobile phone verification link or text message does not work / Verification link expired during Sign Up or Log In

Phone Number

What happens if I skip entering my social security number?

Why do I need to enter the last four digits of my social security number?

Social Security Number

Sign up

How To Login Into Your BitRail Account Using Two Factor Authentication - TFA

Forgot Password / How to Recover BitRail Password

Is the authentication page secure?

Log In

How to change email address on your BitRail account

How to change phone number on your BitRail account

How to change mailing address on BitRail Wallet - Address Change

How do I edit or change my BitRail vault handle?

Where can I find my vault handle?

Profile & Settings

I can't login. The mobile phone authentication link is not working. TFA not working

I didn’t receive authentication link to my mobile phone during log in

Log in

Reviewing Previous Transactions In Your BitRail Account.

Why was I charged a $10.00 fee? ~ Payment FAILED

Will BitRail report my business sales to the IRS?

How to issue a refund using BitRail

How to resolve negative balance in your BitRail account

How to cancel a BitRail transaction

Why did My BitRail Payment Fail?

Your Payment Has Failed

BitRail Transactions

Unable to connect bank account to BitRail Wallet

How to Add Bank Account Instantly to BitRail Wallet

How to Add Bank Account Manually to your BitRail Wallet

How to Manually Verify Your Bank Account Ownership for BitRail

Bank Verification Deposits Not Received to Bank Account

How to Remove Bank Account from Your BitRail Wallet

Your Bank Verification Has Failed - BitRail

How to Add Bank Account to BitRail

How to Transfer Money from Your Bank Account to Your BitRail Wallet

How to Transfer Money from Your BitRail Wallet to Your Bank Account

Why is my BitRail transaction in pending status? / Pending Transaction

Bank Account

Is there a limit on how much I can send and receive in a single transaction?

How do I know if I received money?

How to see my transaction history?

How do I dispute a transaction on my account?

Overview

Transactions, Buy & Sell

BitRail Rewards