Is my information secure?Updated 2 years ago

The below applies to FreedomCoin wallets and BitRail accounts.

Safeguarding customer information from unauthorized access and disclosure is a top priority, and we take a security-first approach which is reflected within our products and service offerings. We strive to cultivate a security-first culture to reduce risk while protecting customer data. Security is a primary design criterion as it drives our organizational structure, operations, training priorities, and hiring processes. We are following industry security best practices, leveraging a variety of technical and procedural controls to mitigate existing technology risks and proactively address emerging threats.

We take proactive steps to identify, prioritize, monitor, and test our networks and applications. Our security controls are designed to protect and preserve the security, confidentiality, integrity, and availability of information. While no company is immune from cybercrime, we employ various fraud detection and mitigation techniques to reduce the risks of such crime. We maintain various organizational, technical, and administrative measures designed to protect data from unauthorized access, destruction, loss, alteration, or misuse. 

How we get in touch with our users

We will never contact you to request a password or verification code for your account, and we will never ask for sensitive information in an email. If you have any questions or concerns about security, open a support ticket with us or send an email to our Customer Support.

How we help protect your financial information

Our platform uses encryption protocols and other security controls to ensure your information and transaction details are securely transmitted and stored. We monitor account and transaction activity to help identify unauthorized transactions. If you suspect that your account has been compromised or shows unauthorized activity, contact us. We further help keep your transactions secure and private by not sharing your financial information and transaction details with others.

Fraud Prevention & Monitoring

We actively monitor transaction’s so you can rest easy. Contact us if anything seems suspicious against your account.

Secure Technology

We utilize strong encryption when transferring data to help keep your online transactions secure end to end.

Account Protection

We utilize multifactor authentication as an additional layer of security to prevent unauthorized access to your account.

Security Support

We’re here to help, if you have any questions or concerns about security open a support ticket or send an email to our Customer Support.