BitRail Support Articles 

Earn rewards and enjoy benefits simply by buying your favorite gear.

BitRail Rewards

How to report fraud or suspected fraud?

Protecting Yourself Against Fraudulent Emails

Recognizing BitRail Emails

Fraud Awareness

GunBroker has ended the contract with BitRail as of May 4th, 2023.

New U.S. Tax Reporting Requirements for Tax Year 2022 Form 1099-K

Where is my BitRail USD Account?

What is FreedomCoin & BitRail Digital Wallet

BitRail Digital Wallet

What is BitRail?

BitRail

Why do I receive BitRail Emails?

How to correctly submit KYC proof of identity & address documents - Verification Documents / What to do when my identity verification fails

Is my information secure?

Where can I find BitRail User Agreement?

How does BitRail Protect Your Privacy - Privacy Policy

Security & Privacy

General

How to Sign Up with BitRail

Additional Verification Required - BitRail Verification Documents

A verified address is required to complete transactions

What happens if I don’t complete identity verification process for BitRail

What is the difference between an individual and a business vault type?

Can the same bank account be set up by two different users?

How to Create BitRail Account

Sign Up & Account Setup

How to verify BitRail email address

Email Verification Required / How to Verify Email Address

Email address

Why do I need to enter my phone number for BitRail?

Mobile phone does not receive verification text link - troubleshooting steps

What happens if I don't enter my phone number during sign up?

Mobile phone verification link or text message does not work / Verification link expired during Sign Up or Log In

Phone Number

What happens if I skip entering my social security number?

Why do I need to enter the last four digits of my social security number?

Social Security Number

Sign up

How To Login Into Your BitRail Account Using Two Factor Authentication - TFA

Forgot Password / How to Recover BitRail Password

Is the authentication page secure?

Log In

How to change email address on your BitRail account

How to change phone number on your BitRail account

How to change mailing address on BitRail Wallet - Address Change

How do I edit or change my BitRail vault handle?

Where can I find my vault handle?

Profile & Settings

I can't login. The mobile phone authentication link is not working. TFA not working

I didn’t receive authentication link to my mobile phone during log in

Log in

Reviewing Previous Transactions In Your BitRail Account.

Why was I charged a $10.00 fee? ~ Payment FAILED

Will BitRail report my business sales to the IRS?

How to issue a refund using BitRail

How to resolve negative balance in your BitRail account

How to cancel a BitRail transaction

Why did My BitRail Payment Fail?

Your Payment Has Failed

BitRail Transactions

Unable to connect bank account to BitRail Wallet

How to Add Bank Account Instantly to BitRail Wallet

How to Add Bank Account Manually to your BitRail Wallet

How to Manually Verify Your Bank Account Ownership for BitRail

Bank Verification Deposits Not Received to Bank Account

How to Remove Bank Account from Your BitRail Wallet

Your Bank Verification Has Failed - BitRail

How to Add Bank Account to BitRail

How to Transfer Money from Your Bank Account to Your BitRail Wallet

How to Transfer Money from Your BitRail Wallet to Your Bank Account

Why is my BitRail transaction in pending status? / Pending Transaction

Bank Account

Is there a limit on how much I can send and receive in a single transaction?

How do I know if I received money?

How to see my transaction history?

How do I dispute a transaction on my account?

Overview

Transactions, Buy & Sell