# BitRail Support Articles 

> Public Help Center articles for BitRail Support Articles .

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [How to report fraud or suspected fraud?](https://support.bitrail.io/en-US/how-to-report-fraud-or-suspected-fraud-517295.md): Consumer Fraud Warning:Consumers are warned to be aware of fraud and potential scams. If you think you have been a victim of fraud, please contact us immediately at 470-933-5780 to report fraud or suspected fraud. IMPORTANT:
- [Protecting Yourself Against Fraudulent Emails](https://support.bitrail.io/en-US/protecting-yourself-against-fraudulent-emails-517298.md): We protect your personal information by requiring two-factor authentication each time you log in to your BitRail account. You can also protect your personal information by verifying your communications with BitRail are official by following these tip
- [Recognizing BitRail Emails](https://support.bitrail.io/en-US/recognizing-bitrail-emails-517299.md): To protect your personal information and BitRail account from being exposed to fraudulent emails, we have created a guide to identifying official BitRail emails. If you are suspicious of an email please do NOT open the email. Please contact our Custo
- [What is Outdoor Wallet?](https://support.bitrail.io/en-US/what-is-outdoor-wallet-862727.md): Outdoor Wallet is a branded payment platform, powered by BitRail LLC. Outdoor Wallet is a product of BitRail, LLC.
- [What is PayGenius?](https://support.bitrail.io/en-US/what-is-paygenius-862835.md): PayGenius is a branded payment platform, powered by BitRail LLC. PayGenius is a product of BitRail, LLC.
- [GunBroker has ended the contract with BitRail as of May 4th, 2023.](https://support.bitrail.io/en-US/gunbroker-has-ended-the-contract-with-bitrail-as-of-may-4th-2023-371214.md): GunBroker has ended the contract with BitRail as of May 4, 2023. After that date, BitRail will no longer be offered as a payment option on the GunBroker.com site.What does this mean for me?Users may still log in to their wallet and access their Freed
- [New U.S. Tax Reporting Requirements for Tax Year 2022 Form 1099-K](https://support.bitrail.io/en-US/new-u-s-tax-reporting-requirements-for-tax-year-2022-form-1099-k-371223.md): Beginning January 1, 2022, the Internal Revenue Service (IRS) implemented new reporting requirements for certain payments received for goods and services made through Third-Party Settlement Organizations (TPSOs), Like BitRail. Previously, we did not
- [Where is my BitRail USD Account?](https://support.bitrail.io/en-US/where-is-my-bitrail-usd-account-371225.md): We have listened to our users' feedback and made important improvements to your BitRail wallet. Starting April 04, 2022, BitRail is moving to a fully FreedomCoin-based digital payment system powered by BitRail. This means that you will see only one a
- [What is FreedomCoin & BitRail Digital Wallet](https://support.bitrail.io/en-US/what-is-freedomcoin-bitrail-digital-wallet-371239.md): FreedomCoin is a regulated digital payment method powered by BitRail. Originally offered exclusively by GunBroker.com, FreedomCoin now offers inexpensive, convenient, and secure payment methods for outdoor merchants. Sellers can use FreedomCoin to ac
- [What is BitRail?](https://support.bitrail.io/en-US/what-is-bitrail-1161237.md): About Us. At BitRail, we are revolutionizing digital payments with a secure, efficient, and cost-effective platform designed for businesses of all sizes. Our technology stack is built with compliance, security, and user experience at the forefront. W
- [Why do I receive BitRail Emails?](https://support.bitrail.io/en-US/why-do-i-receive-bitrail-emails-371228.md): BitRail email(s) that you may have received, are meant to be only transactional messages to inform you of the status, transactions, or security related to your BitRail wallet. If you feel that you are receiving an email that is not BitRail transactio
- [Recognizing BitRail Emails](https://support.bitrail.io/en-US/recognizing-bitrail-emails-371234.md): To protect your personal information and BitRail account from being exposed to fraudulent emails, we have created a guide to identifying official BitRail emails. If you are suspicious of an email please do NOT open the email. Please contact our Custo
- [Protecting Yourself Against Fraudulent Emails](https://support.bitrail.io/en-US/protecting-yourself-against-fraudulent-emails-371235.md): We protect your personal information by requiring two-factor authentication each time you log in to your BitRail account. You can also protect your personal information by verifying your communications with BitRail are official by following these tip
- [How to correctly submit KYC proof of identity & address documents - Verification Documents / What to do when my identity verification fails](https://support.bitrail.io/en-US/how-to-correctly-submit-kyc-proof-of-identity-address-documents-verification-documents-what-to-do-when-my-identity-verification-fails-371240.md): There are some cases where you need to send us additional documentation to be able to use your BitRail account. One Government Photo ID, and. One Recent Utility Bill or Account Statement. Read the instructions below to see which documents we accept.
- [Is my information secure?](https://support.bitrail.io/en-US/is-my-information-secure-371260.md): The below applies to FreedomCoin wallets and BitRail accounts. Safeguarding customer information from unauthorized access and disclosure is a top priority, and we take a security-first approach which is reflected within our products and service offer
- [Where can I find BitRail User Agreement?](https://support.bitrail.io/en-US/where-can-i-find-bitrail-user-agreement-371271.md): Click here for BitRail User Agreement. Please feel free to contact BitRail customer support with any other questions or concerns.
- [How does BitRail Protect Your Privacy - Privacy Policy](https://support.bitrail.io/en-US/how-does-bitrail-protect-your-privacy-privacy-policy-371274.md): Click here for BitRail Privacy Policy. Please feel free to contact BitRail customer support with any other questions or concerns.
- [How to report fraud or suspected fraud?](https://support.bitrail.io/en-US/how-to-report-fraud-or-suspected-fraud-371299.md): Consumer Fraud Warning:Consumers are warned to be aware of fraud and potential scams. If you think you have been a victim of fraud, please contact us immediately at 1-855-973-1268 to report fraud or suspected fraud. IMPORTANT:
- [How to Sign Up with BitRail](https://support.bitrail.io/en-US/how-to-sign-up-with-bitrail-371238.md): You can sign up for BitRail by heading over to this link https://app.bitrail.io/signup. NOTE: if you have previously signed up via BitRail, you. Log in to your BitRail Wallet. How to complete manual identity verification. If you completed the above s
- [Additional Verification Required - BitRail Verification Documents](https://support.bitrail.io/en-US/additional-verification-required-bitrail-verification-documents-371275.md): When you sign up, we attempt to verify your information automatically through a third party. If we are unable to successfully verify your identity automatically, you need to send us documents to complete your identity verification manually. IMPORTANT
- [A verified address is required to complete transactions](https://support.bitrail.io/en-US/a-verified-address-is-required-to-complete-transactions-371283.md): If you see this message on your Dashboard: A verified address is required to complete transactions. Please check your email for more information. It means that we were not able to complete your identity verification using the information you provided
- [What happens if I don’t complete identity verification process for BitRail](https://support.bitrail.io/en-US/what-happens-if-i-dont-complete-identity-verification-process-for-bitrail-371312.md): If you do not complete your identity verification process during sign-up, you will not be able to use your account to complete transactions and to buy and sell with BitRail. This process is in place to ensure users’ transactions are safe and secure.
- [What is the difference between an individual and a business vault type?](https://support.bitrail.io/en-US/what-is-the-difference-between-an-individual-and-a-business-vault-type-371316.md): There are two different types of vaults. When creating your account, please select individual, unless you are a registered business. If you own a business and want to open a business account, select business. This will allow transactions to be sent t
- [Can the same bank account be set up by two different users?](https://support.bitrail.io/en-US/can-the-same-bank-account-be-set-up-by-two-different-users-371319.md): Two users can add the same bank account to their account. We recommend one user sets up their BitRail account and adds the bank account before another user tries to add the same bank account. Once the first user is set up and verified, additional use
- [How to Create BitRail Account](https://support.bitrail.io/en-US/how-to-create-bitrail-account-371324.md): It is easy and free to sign up for a BitRail account by following the steps below.
- [How to verify BitRail email address](https://support.bitrail.io/en-US/how-to-verify-bitrail-email-address-371230.md): You must verify your email address to use BitRail. Follow the steps below to verify your email address during BitRail sign-up:. If you cannot find the email in your inbox and need a new email sent to you:. If, for some reason, you still do not receiv
- [Email Verification Required / How to Verify Email Address](https://support.bitrail.io/en-US/email-verification-required-how-to-verify-email-address-371252.md): Email verification is required to use your BitRail wallet. If you see this notification in your BitRail dashboard. you need to verify your BitRail email address. If you cannot find the email in your inbox, and need new email sent to you:
- [Why do I need to enter my phone number for BitRail?](https://support.bitrail.io/en-US/why-do-i-need-to-enter-my-phone-number-for-bitrail-371254.md): BitRail is built based on trusted transactions. We need your mobile phone number to make sure it’s really you. We will send a link to your phone for verification while creating your account. We will use a third party system for this verification proc
- [Mobile phone does not receive verification text link - troubleshooting steps](https://support.bitrail.io/en-US/mobile-phone-does-not-receive-verification-text-link-troubleshooting-steps-371265.md): If your mobile phone did not receive the verification link and text message during your BitRail sign up or log-in, please check that. If the above do not solve your issue, please contact your mobile phone's customer support or your mobile network ope
- [What happens if I don't enter my phone number during sign up?](https://support.bitrail.io/en-US/what-happens-if-i-don-t-enter-my-phone-number-during-sign-up-371276.md): If you do not enter your mobile phone number during sign-up and click "Submit documentation instead", we'll have to manually verify your identity since we can't validate your information through a third party. If you prefer to complete your identity
- [Mobile phone verification link or text message does not work / Verification link expired during Sign Up or Log In](https://support.bitrail.io/en-US/mobile-phone-verification-link-or-text-message-does-not-work-verification-link-expired-during-sign-up-or-log-in-371286.md): If you did not receive a text message with a link to verify your mobile phone number during signup, check that you entered the correct mobile phone number. If the mobile phone number is correct and you still do not receive the verification link to yo
- [What happens if I skip entering my social security number?](https://support.bitrail.io/en-US/what-happens-if-i-skip-entering-my-social-security-number-371247.md): If you choose to skip entering your social security number, we must verify the identity manually instead of through a third-party system. You will need to send us two documents:. 1. A copy of a valid photo ID 2. A copy of a bill showing your name and
- [Why do I need to enter the last four digits of my social security number?](https://support.bitrail.io/en-US/why-do-i-need-to-enter-the-last-four-digits-of-my-social-security-number-371253.md): In order for BitRail to provide a trusted and secure platform for your transactions, we must verify the identity of all users. When you create your account, we attempt to verify your information through a third party. Entering the last four of your S
- [How To Login Into Your BitRail Account Using Two Factor Authentication - TFA](https://support.bitrail.io/en-US/how-to-login-into-your-bitrail-account-using-two-factor-authentication-tfa-371227.md): This tutorial will show how to log into your BitRail account using Two Factor Authentication, or TFA. TFA is commonly used to provide an additional layer of security for your accounts. You will need to complete two-factor authentication (TFA) using y
- [Forgot Password / How to Recover BitRail Password](https://support.bitrail.io/en-US/forgot-password-how-to-recover-bitrail-password-371251.md): If you forgot your BitRail password and cannot log in, follow the steps below to recover your password. When you log in, please check that you do not have the Caps Lock on, and that the spelling of your email address is correct. If you cannot log in
- [Is the authentication page secure?](https://support.bitrail.io/en-US/is-the-authentication-page-secure-371259.md): Is the authentication page secure - link appears on the BitRail Two-Factor Authentication (TFA) screen during your Two Factor Authentication (2FA) process. This is used for additional account security when you sign up or log in to your BitRail accoun
- [How to change email address on your BitRail account](https://support.bitrail.io/en-US/how-to-change-email-address-on-your-bitrail-account-371237.md): If you want to change or update your email address on your BitRail account, follow the steps below. If you see an error when you try to change your email address, it may belong to another BitRail account. In this case, contact our customer support. Y
- [How to change phone number on your BitRail account](https://support.bitrail.io/en-US/how-to-change-phone-number-on-your-bitrail-account-371257.md): If you want to change or update an existing phone number in your BitRail account, follow the steps below. For your security, after you change your mobile phone number, you will be logged out and required to complete identity verification with your ne
- [How to change mailing address on BitRail Wallet - Address Change](https://support.bitrail.io/en-US/how-to-change-mailing-address-on-bitrail-wallet-address-change-371269.md): In some cases, you can change your mailing address when you are logged in to your BitRail Wallet. Note that in some cases your account status does not allow you to update your mailing address directly in your account. In this case, please contact Cus
- [How to change email address on your BitRail account](https://support.bitrail.io/en-US/how-to-change-email-address-on-your-bitrail-account-371288.md): If you want to change or update the email address you have in your BitRail account, follow the steps below. NOTE: after you complete email verification, you will start receiving verification links on your new email address and you will be able to use
- [How do I edit or change my BitRail vault handle?](https://support.bitrail.io/en-US/how-do-i-edit-or-change-my-bitrail-vault-handle-371315.md): You will be given a default FreedomCoin vault handle upon creating your BitRail account. If you'd like to change your vault handle in your BitRail account, follow these simple steps below. Under Vault Details. *Note: Your vault handle must start with
- [Where can I find my vault handle?](https://support.bitrail.io/en-US/where-can-i-find-my-vault-handle-371318.md): To locate your vault handle, log in to your BitRail account. Once you are logged in, click on your name in the upper right-hand corner and click on Vault Settings. Your vault handle is listed under Vault Details below Personal Info. Please feel free
- [I can't login. The mobile phone authentication link is not working. TFA not working](https://support.bitrail.io/en-US/i-can-t-login-the-mobile-phone-authentication-link-is-not-working-tfa-not-working-371233.md): To log in to your BitRail wallet you will need to complete two-factor authentication (TFA) using your mobile phone. Follow these steps:. If you are unable to log in to your account, or cannot log in because the phone authentication link keeps showing
- [I didn’t receive authentication link to my mobile phone during log in](https://support.bitrail.io/en-US/i-didnt-receive-authentication-link-to-my-mobile-phone-during-log-in-371245.md): BitRail uses two-factor authentication (TFA) during login for additional account security. If you did not receive a text message with the authentication link to your mobile phone during login, follow the steps below to troubleshoot your issue. First,
- [Reviewing Previous Transactions In Your BitRail Account.](https://support.bitrail.io/en-US/reviewing-previous-transactions-in-your-bitrail-account-371213.md): Going back to review your previous BitRail transaction is a breeze. Simply log into your BitRail account: https://app.bitrail.io/auth/login. Once you are logged in head to the top bar and click on the Transactions Tab. In your Transactions Tab, notic
- [Why was I charged a $10.00 fee? ~ Payment FAILED](https://support.bitrail.io/en-US/why-was-i-charged-a-10-00-fee-payment-failed-371215.md): If you have received a $10.00 fee your payment has failed. Funds have been deducted from your BitRail wallet to pay for this transaction. If you don't currently have funds in your BitRail wallet, your account will show a negative balance, and you'll
- [Will BitRail report my business sales to the IRS?](https://support.bitrail.io/en-US/will-bitrail-report-my-business-sales-to-the-irs-371221.md): All US payment processors, including BitRail, are required to provide information to the US Internal Revenue Service (IRS) about customers who receive payments for the sale of goods and services in excess of $600 in a calendar year. Accordingly, BitR
- [How to issue a refund using BitRail](https://support.bitrail.io/en-US/how-to-issue-a-refund-using-bitrail-371226.md): A seller can issue a refund to the buyer for a purchase that was paid using BitRail.
- [How to resolve negative balance in your BitRail account](https://support.bitrail.io/en-US/how-to-resolve-negative-balance-in-your-bitrail-account-371263.md): If you see on your BitRail dashboard that your balance is negative or see a message saying that there is not enough money to cover the transaction, this means that your BitRail account may have become negative. Your BitRail balance could become negat
- [How to cancel a BitRail transaction](https://support.bitrail.io/en-US/how-to-cancel-a-bitrail-transaction-371285.md): You cannot cancel a pending transaction because it has been already submitted for processing. Please wait until it is complete in your BitRail wallet. This can take 1-3 banking days. After you see it complete in your BitRail dashboard, you can do ano
- [Why did My BitRail Payment Fail?](https://support.bitrail.io/en-US/why-did-my-bitrail-payment-fail-371292.md): If you are buying with BitRail and your payment failed or it was not successfully processed for any reason during checkout, please follow these steps:
- [Your Payment Has Failed](https://support.bitrail.io/en-US/your-payment-has-failed-371296.md): If you received an Email from BitRail saying your payment has failed, this could mean that your BitRail account or bank account had insufficient funds at the time your transaction was processed. This could mean that you currently have a negative bala
- [Unable to connect bank account to BitRail Wallet](https://support.bitrail.io/en-US/unable-to-connect-bank-account-to-bitrail-wallet-371222.md): If you cannot add a bank account or are unable to connect to your bank account using the instant method, please read below for help to link your bank account. Note that some bank accounts may not be able to link to your BitRail wallet. If you have tr
- [How to Add Bank Account Instantly to BitRail Wallet](https://support.bitrail.io/en-US/how-to-add-bank-account-instantly-to-bitrail-wallet-371231.md): We recommend that you add your bank account using the instant bank account linking method as shown in this article. It is a fast and secure way to link your bank account to your BitRail wallet. Note: you can only add a checking or savings account. --
- [How to Add Bank Account Manually to your BitRail Wallet](https://support.bitrail.io/en-US/how-to-add-bank-account-manually-to-your-bitrail-wallet-371258.md): IF YOU WANT TO START BUYING RIGHT AWAY, YOU NEED TO ADD YOUR BANK ACCOUNT USING THE INSTANT METHOD. The instant method will add your bank account to your BitRail Wallet in just a few minutes. How to Add Bank Account Instantly to your BitRail Wallet.
- [How to Manually Verify Your Bank Account Ownership for BitRail](https://support.bitrail.io/en-US/how-to-manually-verify-your-bank-account-ownership-for-bitrail-371266.md): IF YOU WANT TO START BUYING RIGHT AWAY, YOU NEED TO ADD YOUR BANK ACCOUNT USING THE INSTANT METHOD. READ THIS ARTICLE:. How to Add Bank Account Instantly to BitRail Wallet. ---------------------------. If you are unable to use the instant method abo
- [Bank Verification Deposits Not Received to Bank Account](https://support.bitrail.io/en-US/bank-verification-deposits-not-received-to-bank-account-371273.md): If you added your bank account manually and it has not been verified, please check that. Verification deposits are small deposit amounts, usually less than one dollar. IMPORTANT: It can take 1-4 banking days before you will see the verification depos
- [How to Remove Bank Account from Your BitRail Wallet](https://support.bitrail.io/en-US/how-to-remove-bank-account-from-your-bitrail-wallet-371280.md): You can remove your bank account / delete your bank account from your BitRail Wallet by following these steps:
- [Your Bank Verification Has Failed - BitRail](https://support.bitrail.io/en-US/your-bank-verification-has-failed-bitrail-371287.md): If you received an Email from BitRail saying that your bank verification has failed or that the verification deposit failed, this means that we could not successfully verify your bank account ownership. Note that you can also add your bank account in
- [How to Add Bank Account to BitRail](https://support.bitrail.io/en-US/how-to-add-bank-account-to-bitrail-371294.md): You need to add your bank account to your BitRail Wallet before you can buy or sell with BitRail. Follow these steps to add your bank account to BitRail:. After you have created your new bank account, we need to verify your bank account ownership. No
- [How to Transfer Money from Your Bank Account to Your BitRail Wallet](https://support.bitrail.io/en-US/how-to-transfer-money-from-your-bank-account-to-your-bitrail-wallet-371301.md): UPDATE: you do not need to transfer money from your verified bank account that is linked to your BitRail account to buy. You only need to transfer money from your bank account to your BitRail wallet if you have to resolve a negative balance. A negati
- [How to Transfer Money from Your BitRail Wallet to Your Bank Account](https://support.bitrail.io/en-US/how-to-transfer-money-from-your-bitrail-wallet-to-your-bank-account-371308.md): You can transfer money from your BitRail Wallet back to your bank account within the daily transfer limits. You can find the daily transfer limits under the Fees, Holds, and Limits -section in the User Agreement. Follow the steps below to transfer mo
- [Why is my BitRail transaction in pending status? / Pending Transaction](https://support.bitrail.io/en-US/why-is-my-bitrail-transaction-in-pending-status-pending-transaction-371309.md): If your transaction status shows "Pending" or "In Process" - it means that the payment is in process and has not been fully processed yet. Some transactions are completed immediately, and some can take 1-4 banking days (not counting weekends and holi
- [Your Bank Verification Has Failed - BitRail](https://support.bitrail.io/en-US/your-bank-verification-has-failed-bitrail-371323.md): If you received an Email from BitRail saying your bank verification has failed or that the verification deposit failed, this means that we could not successfully verify your bank account ownership. Please follow the steps below to delete and re-add y
- [Is there a limit on how much I can send and receive in a single transaction?](https://support.bitrail.io/en-US/is-there-a-limit-on-how-much-i-can-send-and-receive-in-a-single-transaction-371261.md): There is a limit on the amount you can send and receive in a single transaction using BitRail. Current limits applicable to BitRail accounts are listed in the BitRail User Agreement. Please feel free to contact BitRail customer support with any other
- [How do I know if I received money?](https://support.bitrail.io/en-US/how-do-i-know-if-i-received-money-371268.md): When you receive money from someone via BitRail, you will receive an email notification. Additionally, you can follow the steps below to see your incoming transactions:
- [How to see my transaction history?](https://support.bitrail.io/en-US/how-to-see-my-transaction-history-371314.md): You can see all your transactions with BitRail and view your transaction history when you log in to your BitRail Wallet. Once you are logged in, click on Transactions at the top. You can search for transactions based on the following filters by click
- [How do I dispute a transaction on my account?](https://support.bitrail.io/en-US/how-do-i-dispute-a-transaction-on-my-account-371322.md): If you think your account has a transaction you do not recognize follow these steps: