During your sign up, we attempt to verify your information through a third party. If we are unable to successfully verify your identity automatically, you will need to supply additional information so that we can complete the process.
If you do not complete the automated identity verification process, you will receive an email: BitRail Verification Documents.
Note that even if you did not complete the automated identity verification during your initial sign up, you may still be able to complete it using our automated process. Make sure you are logged out of BitRail, and then Log in again and follow the instructions on the screen.
If you are still not able to complete the automated verification, or prefer to send us documentation instead, please send us one document from each of the two categories below:
Government Photo ID: a copy of a valid government photo ID, including name, address, and date of birth. We need a complete copy of the document, with all the dates visible, including date issued, expiration and date of birth.
Recent Utility Bill or Account Statement: A copy of a recent document showing the date, your name, and current mailing address. This may be a utility bill (electric, gas, cable, internet), pay stub, mobile phone bill, or similar statement. We do not accept PO BOX, PMBs or personal suite addresses. The document must be dated within the last two months. We need a complete, full page copy of your bill or account statement with current dates clearly visible to verify your mailing address.
You can black out any sensitive information (for example: account numbers, social security number or username). We need to be able to only verify your name, current mailing address, and date of birth.
Please send your documents to our Customer Support.
Note: if you can successfully complete your identity verification using the automated process, you do not need to send us documentation for manual verification. Please allow for 1-2 business days for our team to review your documents.