If you do not complete your identity verification process you will not be able to send and receive money or complete transactions. This process is in place to ensure users’ transactions are safe and secure.
If you are receiving an error message when trying to complete a transaction, please log in to your account and check if you have any messages in the BitRail Dashboard indicating that you have not properly completed your identity verification process.
If you have not completed your identity verification and prefer to complete it by sending us documentation, you will need to send us a valid photo ID along with a bill showing your name and address. See this article for details on manual identity verification.
Alternatively, even if you did not complete the automated identity verification during your initial sign up for BitRail, you may still be able to complete it using our automated process. Make sure you are logged out of BitRail, and then Log in again and follow the instructions on the screen.
Note: if you can successfully complete your identity verification using the automated process, you do not need to send us documentation for manual verification.
If you still need help, please contact our Customer Support.